Shipping policy

Thank you for choosing Lemix. We are committed to delivering your order as quickly and safely as possible. Here is our shipping policy to guide you:

Processing Times
All orders are processed within 2-4 business days before they are shipped out. Orders are not processed or shipped on weekends or public holidays. During high-demand periods or holidays, processing times may extend slightly, and we appreciate your patience.

Shipping Times
Our standard shipping option typically delivers your order within 7-14 business days after the processing period.

Please note that shipping times are estimates and may vary based on your location, customs clearance, or unexpected courier delays.

Order Tracking
Once your order has been handed over to the carrier, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time. Please allow 24-48 hours for the tracking information to update.

Shipping Costs
We are happy to offer Free Standard Shipping on all orders. The price you see on the product page is exactly what you pay at checkout—no hidden fees, no extra charges.

Customs, Duties, and Taxes
For international orders, unexpected customs fees or import duties may occasionally apply upon arrival, depending on your country's regulations. These charges are the responsibility of the customer.

Order Modifications
If you need to change your shipping address or modify your order, please contact our customer support team immediately at lemix.support@gmail.com. Once an order has been processed and shipped, we are unable to make any changes.

Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, please contact us within 7 days of the delivery date at lemix.support@gmail.com with your order number and photos/videos of the damage. We will work quickly to send a replacement or issue a full refund.